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User guide

Please take a moment to review our bug reporting guide which should help to answer commonly asked questions.

Issue states

Our tracker is quite simple, we aim to estimate all tasks and update you on progress as we go, the status of the issue indicates the pivotal steps in the life cycle of your request and these include -

  • New the initial state of a ticket.
  • Pending your issue has been assigned and will be started shortly.
  • In Progress the issue is being dealt with by the assignee.
  • Resolved the developer has marked the issue as complete - the requested should close the ticket if they are happy.
  • Closed the issue is complete and finished, normally the requester of the issue is expected to set this state.
  • Feedback further information is required from the requester of the issue in order to progress the issue.